Tape drive going offline backup exec software

Symantec backup exec installing symantec tape device drivers by running tapeinst. The unit is offline from my backup exec server and the display. Dustin s may 7, 20 i was wondering if anyone knows of a good free backup software that supports tape drive backup. Most people are already familiar with bothand if youre not, weve got a great summary of the two here but remain bewildered as to why theyre not okay with just one or the other. How to bring an offline tape device back online in the backup. The zip drive is a removable disk system featuring mediumcapacity.

May 31, 2016 online backup vs offline backup explained youve got two main options for backup. Our backup software is arcserve backup r16 running on windows server 2008 r2 vm, fully patched. How to share a tape library between two backup solutions. Lto backup software is dedicated for direct tape drive backup. Swateye protection is a computer software having features like. Installing symantec tape device drivers by running tapeinst.

Calculate the size of the tape library needed to store backups 28. Powervault t issues drives going offline we have a powervault t connected to a rack with a san and a poweredge 2550 running veritas backup exec 8 acting as the master backup server. Windows cannot initialize the device driver for this hardware. For some reason the tape drive would go offline after certain jobs completed. Backupexec 2010 tape drive keeps going down solutions. This leaves the scsi card, the scsi cable, the backup exec software, or some setting on the drive itself i have found nothing in the drives web interface that would modify speed.

In order to put it back online i have to shutdown the server, turn off the drive, turn the drive back on, then turn on the server. Esxi 5, hp p212 and lto 5 tape drive goes offline vmware. Hp lto ultrium3 showing offline in symantec backup exec. This popular tape drive implementation is made even easier with backupassists intuitive ui, and our simple stepbystep job creation wizard. I boot up the server and the system sees the devices and backup exec sees the devices and the drive is online. Our backup software is arcserve backup r16 running on windows server 2008. Adding new tape drive to backup exec dell community. Tl2000 offline online with backup exec dell community.

The following describes a situation where the tape drive s andor tape librarys are in good working condition. The sas tape that backup exec uses randomly goes offline. Hp lto ultrium3 showing offline in symantec backup exec it appears the tape drive needs to be replacement since the test failed. Top 4 download periodically updates software information of tape drive full versions from the publishers, but some information may be slightly outofdate using warez version, crack, warez passwords, patches, serial numbers, registration codes, key generator, pirate key, keymaker or keygen for tape drive license key is illegal. Find answers to backupexec 2010 tape drive keeps going down from the expert community at experts exchange. Backup devices and media consist of various drives called zip, tape, external and floppy, along with optical media like cd, dvd, and bluray. I can then right click the tape drive and select online and it comes online but when i click inventory the drive goes offline again. Today the tape library had lost contact with the server because the ip of the tape drive was incorrect restarting the tape drive forced the tape drive to renew the ip address from dhcp we have a reservation in dhcp for the tape drive. Doing the same in windows device manager and rebooting did not fix the problem. Use eject media to eject the media currently in the standalone drive some drives do not support a software driven media eject. But when the backup is setup to run in the evening on a schedule it does not run as the backup to disk folders goes offline and therefore has to be switched back on line. Feb 18, 2011 backup exec runs the tape library, backs up the few physical servers we have, and writes veeam backups to tape to send off site. You need to then right click and put manually online again before any jobs will run against it. Backup exec will continue to access the tape devices via usermode drivers.

I have checked the cables and made sure that they are plugged in and the only way to fix the problem for a short while is to stop the backup exec services turnoff and turn on the tape drive then. They provide quick and easy restoration of data from the tape drive and allow incremental data backup as well. Other issues may include tape drives or tape libraries that are offline, storage devices that are not found. Tape drive going offline hewlett packard enterprise. As it mentioned in the sticky post there is nothing that we can do, since it loks like backup exec is broken. Archiving a tape using backup exec when you archive a tape, tape gateway moves the tape from your gateways virtual tape library vtl to the offline storage. Disable the tape drive in backup exec right click on it this must be done in backup exec.

Over the past couple of months our tape drives continuously set itself to offline either at the end of the cycle, just before, or sometimes at random. First thing may be to try and update the firmware of the drive and autoloader. We have a ongoing issue with our backup exec software where a tape drive keeps going offline, currently using backupexec 2010 r3, it seems to only occur when a certain amount of data is transferred, checking the logs on the server there is no errors in the event viewer, looked at the logs on the fibre switch and there are no errors here as well. Select configuration select advanced select library. Basically right clicking to turn it back to online and it is fine. I have tried uninstalling both drives from device manager and reinstalling and have tried both drivers from symantec and quantum, but there has been no change. However, cleaning the tape drive rarely corrected the problem. Backup exec tape drives continuously go offline solutions. The tape drive not having drivers in device manager isnt 100% the issue, you can try reinstalling the drives. Dec 28, 2009 i dont know what has happened, but at multiple locations i have a problem with backup exec 12. Installed the tape backup from the old server which is seagatequantum dat drive connected to an adaptec aha2940 scsi controller.

Storing data away from your pc protects any business, school and home data. This should free the tape drive and let other software access it. Hi guys, i have a spectra 215 drive that keeps going offline right before a job starts. The sas tape exported using tape redirector and configured with backup exec may go offline after some manipulations run the backup job, inventory the tape, etc. Iperius backup tape backup software for ltodat tape drives. I am using syamntec backup exec 2012 within the vm. It can back up open files vss, make disk images and restore individual files. Checked with a colleague and he is coming across the same issue sinc. I have not had time to take the tape drive and test it to verify it is bad, so this could just be a symantic bug. Testing your setup by using veritas backup exec aws. Tape library keeps going offline data recovery general. Redirector software and tape drives offline in backup exec. Nowadays, however, much more advanced and affordable solutions are common, and handy backup advances these progressive methods instead of lto backup. This product may contain thirdparty software for which veritas is required to provide attribution to the third.

As per my understanding for r3 systems we can use db12 for backup and not sure about portal backup tool in sap. Problem with compression rate on backup exec techrepublic. So i just scripted a restart of the backup exec services and put it on a scheduler to run after jobs complete. Backup exec is then prevented from discovering the tape or library hardware. If they are the same tape in the same tape drive with the same software settings making the backup they should be. If the tape drive s andor tape library medium changer are seen in an offline state usually in red lettering, and they do not come back online, as the above has been tried remove the device from backup exec. I have replaced the autoloader, drive, scsi cable, terminator and controller and this still happens.

It is suggested to rerun the lto drive assessment test with hplabelled tape to confirm the failure. Smart keep eye on your hard drive and monitor the temp. The drive fails or the media seems to be stuck in the tape drive. I didnt find a solution or a workaround to get the tape drive online again. Once i disabled the tape drive and rebooted the server the hard disk storage was online and usable. How to bring an offline tape device back online in the. Attach is the tape drive properties in backup exec and a screenshot of a failed job.

Our forum users and customers reported about the issue with starwind and backup exec. To fix the issue of the backup exec missing tape drive you need to punch a few buttons on the control board of the tape library. Tape drivelibrary not recognized veeam community forums. Lto 3 tape keeps going offline after a couple of days. If you do something simple like an inventory the tape it will immediately appear offline. For detailed information, see the backup exec administrative guide in the documentation section in the backup exec software. Tape drive software free download tape drive top 4 download. May 07, 20 what backup software supports tape drives. Bringing an offline device back online does not guarantee that backup exec will be able to properly communicate with the device if there is an issue with the hardware.

About dell careers community events partner program premier dell technologies. I have checked the cables and made sure that they are plugged in and the only way to fix the problem for a short while is to stop the backup exec services turnoff and turn on the tape drive then restart the services. Solved backup exec marks an available drive as offline. Tape drives hewlett packard lto ultrium4 drive driver provider symantec corporation. Backup exec with 2 tape drives ars technica openforum. So what i did to while producing these logfiles is. Hp ultrium drive 4 going offline solutions experts exchange. Testing your setup by using veritas backup exec aws storage. Troubleshooting steps for ejecting stuck tapesmedia from. I tried the automated ps script and that hasnt helped. Can we test this with windows backup to see if it has the same issue. Tape drive and autoloader redirector iscsi moderators.

Adding new tape drive to backup exec i have just replaced a dead tape drive with a new quantum dlt vs80 drive. If not, click backup exec tape device drivers drivers, for a list of tape device drivers available for download. In order to get monthly backups to tape for permanent monthly offsite storage, we are going to use backup exec 2015, which is connected to our tape library, and still being used for physical servers. The problem is the status of the removable drive is update by be when be wants to do it i have backup exec 2010 r3 installed and about once a week my backup will fail because for an unknown reason backup exec will mark my backup media as offline even though the. Hi, im having problems with a hp 960 autoloader, and symantec backup exec.

Ive ran some further testing i can run as many drive inventories immediately after one another as i like without failure. I have run the hp tape tools and the drives appear to be healthy. We have hp ultrium 2 tape drive have been installed, we are planning to do offline backup first and then for online backup on regular basis. Hardware is offline hewlett packard enterprise community. Veritas device drivers go through a similar testing process and they are digitally signed. Andy i dont think its solely a new tape thing, try running a second backup job using the same tape without ejecting after the initial run the drive will go probably go offline. Hp ultrium 5 lto drives dropping offline using bac. Backup exec keeps taking tape backup drive offline. If a tape device shows as offline on the backup exec devices tab. We have tested this in a different machine with 2003 installed and straight away the backup exec worked fine. Powervault backup tape drive will not eject tape media successfully. I am able to succsessfully run a tape backup within the vm, however every 3 5 days, the tape drives goes offline within backup exec and i can bring them online within backup exec, but whenever i try to run a backup job to them, the tape drives go offline. The device can be brought back online by right clicking on the tape drive and selecting online as shown figure 2. I was using a mix off tape and disk and all were offline.

But whenever we tried to run a second job, tape drive suddenly goes offline and the. See the following external link for more information. Sometimes, the scheduled backups will stop working and going into devices inside this software reveals that the tape drive is offline. Every so often the backup fails and the hp tape drive goes offline. How to troubleshoot issues with a robotic library autoloader. Device manager says everything is working properly. We have been having a problem the past few months with the quantum dlt7000 drives going offline sometimes the robotic library goes offline, too due to. The problem is that the second, newly installed drive shows up as offline in backup exec. Delete the tape drive in backup exec right click again, need to disable first this must be done in backup exec. With backup exec there is no problem, program found tape drive and works. Iperius backup is a reliable and easy to use tape backup software, compatible with server 2008 and server 2012, and with any tape drive dat, lto ultrium, ait, dlt, sdlt, scsi, sas, usb, etc. Today the tape library had lost contact with the server because the ip of the tape drive was incorrect restarting the tape drive forced the tape drive to renew the ip address from dhcp we have a reservation in dhcp for the tape drive based on its mac address hth. Starting with the lto 4 drive and everthing on line from the previous nights successful job completion, a tape that has been used before totally successfully, a drive that shows a total of 10 soft read errors no other read or write errors, using the current symantec drivers, server 2008 r2 fully updated and be 2010 r3 fully updated, the drive will go offine if either an inventory or backup is attempted. I recently found that my script that pushes jobs to bu with.

All you really need to do is create a new policy in your backup exec configuration that backs data up directly from the server to the tape drive. We are thinking of backing up veeam to the share directory. Ibm lto 3 tape drive periodically going offline server fault. Do this by going to the start menu accessories system tools backup if the backup or restore wizard appears, click on advanced mode as shown below. Since youre going from an older version of backup exec to the latest, youre going to have to upgrade the backup agent installed on all the servers and any.

Tl2000 offline online with backup exec you could try running the tape installer in backup exec but choose to delete all drivers, reboot then run it again and choose install drivers, it may sort itself out. Powervault tape drive or library howto install the. Medium changer devices hp storageworks msl6000 series medium changers driver provider hewlett packard company symantec backup exec is also installed on this server we use that now for backup to tape. We ran into this as well, and bought some disk storage to backup to disk first then duplicate jobs to tape. Shield a precrash software which restore data after crash 3.

Acronis products cannot access tape drives if there is. Backup exec 2014 jobs failing on hp proliant dl360 g6 with. That happened to me because my tape drive went bad. All of our equipement is also fully patch, including firmware and bioses. In a past, lto backup was a mainstay for many big enterprise and itrelated areas. Veritas backup exec software requires the tape gateway. If the tape drive s andor tape library medium changer are seen in an offline state usually in red lettering, and they do.

After tape ejects an lto5 tape drive quantum it will appear online for backup exec 2014. If you insert a new tape, as soon as the next job goes to run on that drive it goes offline. A symptom of a corrupted driver installation is that a warning icon appears on the tape drives and medium changers libraries in the windows device manager. Backup exec doesnt show tape drives and libraries, or tape. We use dell rapid recover right now it has an archive feature where it places a copy of all its backups as a single file to wherever you choose. A test backup finished successfully without problems, but after i changed the tape the tape drive will be go offline. Resolution create the powershell script file with the following content on the machine that is connected to the exported tape. Click the backup tab as shown below, and under backup destination, your tape drive format should appear. Within backup exec it shows that the device is offline i can right click and choose to online the tape drive but as soon as a inventory is tried it will go to offline again.

Backup exec 2010 problem on server 2008 r2 server backup. Our issue is as follows, if we attach the lto 5 via scsi device option and have the device node match the sas card we can run a backup fine but the tape drive will go offline. The drive installed with no problem, but backup exec 8. We can disable and delete the drives and the changer from backup exec theand recycle services. Since there is a tape showing as stuck in the picker, what you will need to do. Hp ultrium 5 lto drives dropping offline using backup exec. You can attempt to resolve this issue by following the steps relevant to your model in the next section. Symantec backup exec 2010 r3, tape drive keeps goi. Solution unfortunately there is no solution for this at the moment, since it looks like this is symantec issue. If the media is a tape, the tape is rewound and you may be instructed to manually remove it. Choose the storage tab, and then expand the robotic library tree to display the vtl devices.

Backup exec takes exclusive control over the tape drive. Nov 11, 2010 every so often the backup fails and the hp tape drive goes offline. Backup exec doesnt show tape drives and libraries, or tape drives and libraries are offline in backup exec and the devices display a code 19 or code 32 in windows device manager. Im using brightstor arcserve backup software with windows server 2003. I have checked the cables and made sure that they are plugged in and the only way to fix the problem for a short while is to stop the backup exec. We have a server with an hp tape drive that randomly goes offline and only comes back online once we restart the server, occasionally well need to reseat the scsi cables to bring it back online. In the backup exec console, go to devicesstorage tab. Hp ultrium 5 lto drives dropping offline using backup exec 2012 sp3 regarding the most recent posting, i havent looked at this in a couple of years but the last time i did we spent a lot of time and were unable to find any reliable way of using tape drives with vmware.

Backup exec doesnt show tape drives and libraries, or. Im using the same hardware and software as previously, just now in a vm environment and i have never had issues in the past 10 years of using be. Good day, we have an hp msl 2048 robotic library with backup exec since 2004 and have never had any problems, until recently. I am able to succsessfully run a tape backup within the vm, however every 3 5 days, the tape drives goes offline within backup exec and i can bring them online within backup exec, but whenever i try to run a backup job to them, the tape drives go offline again. If the backup exec server runs on windows server 2012 or later, the configure storage wizard option install tape device drivers is not available, and tapeinst. In the devices tabright click on the drives and disable themright click again and delete them. Server is fujitsu tx200, windows server 2008, adaptec sas controller, hp lto5 ultrium tape drive.

From the backup exec installation directory, doubleclick tapeinst. I found that restarting the backup exec services and waiting a couple of minutes would bring it back online. Hp 960 autoloader going offline with backup exec 1. The backup software is symantec backupexec 2010 r3. Hp ultrium 5 lto drives dropping offline using backup exec 2012. It sounds like your driver for the tape drive has been changed or there is an issue with.